FAQs

Frequently Asked Questions (FAQs)

1. What is your return policy?
We accept returns within 10 days of receiving the product. Once we receive the returned item, we will process your refund within 10 days.

2. Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders.

3. How long does it take for my order to arrive?

• Shipping within Europe: 3 to 5 business days.
• Shipping outside Europe: 3 to 8 business days.

4. Do you offer a warranty on your products?
Yes, we provide a 1-year warranty on all products purchased from our store.

5. Can I change my shipping address after placing an order?
Unfortunately, we cannot change the shipping address once the order has been placed. Please make sure the address is correct before completing your purchase.

6. How do I return an item?
To initiate a return, please contact our customer service team at ourene32@gmail.com. We will guide you through the return process.

7. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available during checkout.

8. Can I track my order?
Yes, once your order has shipped, we will send you a tracking number to follow your package's journey.